TERMS & CONDITIONS

1. Domain ownership www.motorhomemadeira.com

2. Booking Conditions

3. Privacy Policy

4. Cookies Policy

5. Consumer Disputes

Please read these Terms and Conditions, before using the website www.motorhomemadeira.com services, operated by Motorhome Madeira (“us” or “Our”).

Your access to and use of the Service is dependent at your disposal to accept these Terms. These Terms apply to all visitors, users and others who access or use Our Service.

By accessing or using our services you agree to be bound by these Terms. If you do not agree to any part of these terms, you won’t have access to the Service.

1. Domain ownership www.motorhomemadeira.com

Motorhome Madeira entity responsible for www.motorhomemadeira.com values the privacy of its members and in this sense undertakes to respect it, ensuring the confidentiality and protection of the data registered by users.

For any clarification related to the site www.motorhomemadeira.com or these General Conditions of Contract and Use (CGCU) you can contact the Motorhome Madeira Customer Service through any of the following means:

Email: info@motorhomemadeira.com
Contact Form:  motorhomemadeira.com/contacts/


2. Booking Conditions

1. Cancellations and Refunds

1.1. If you need to cancel more than 30 days prior to the scheduled pick up time, we will refund the full prepaid amount. If you cancel the booking less than 30 days before the scheduled pick up time, the applicable cancellation or no show fees will apply.

1.2. If you cancel your reservation within 30 to 15 days prior to the scheduled pick up time the 20% deposit will not be refunded, nevertheless the final remaining amount will not be charged.

1.3. If you cancel your reservation within 15 days prior to the scheduled pick up time 100% of the reservation will be charged on your credit card.

2. Payment

2.1. At reservation you will be charged for 20% of the rental reservation including fees and taxes, when you confirm the booking. Method of pre-payment toward your rental may not be changed after confirmation. If In the event your credit card is declined, you will not receive a rental confirmation.

2.2 The remaining payment of the rental is made at the check-in, in cash or bank card added by a fee of 8%.

2.3. At the time of rental prevailing exchange rates may be applied.

2.4. While a charge card is an acceptable form of rental prepayment online, they will not be accepted for the credit hold required when you pick up your motorhome.

2.5. We’ll require a credit card hold for any possible damages in the motorhome, according to the Insurance Plan selected. A prepaid charge card is not accepted for this required hold.

2.6. Upon returning the vehicle, Motorhome Madeira will process a release of the unused portion of the hold subject to your bank’s procedure. This hold may take up to two weeks to be released by your bank.

3. Vehicle

3.1. If the booked motorhome is not available for any unforeseen problem, Motorhome Madeira reserves the right to provide you another solution to enjoy your vacations in Madeira.

4. Documents / Driver´s License / Minimum Age

4.1. At the time of check-in, the driver must present a valid driver’s license and credit card in the driver’s or accompanying’s name.

4.2. The customer must have a valid license to drive in Europe and should be older than 18 years old. If the driver is younger than 25 years old, Premium insurance is required.

5. Rental Duration

5.1. Vehicles are rented on a night basis. The check-in time starts at 14.30h and the sheck-out limit time is at 11.30h.

5.2. Late Check-in or Earlier Check-out does not entitle the customer to any refund of the unused portion of the rental.

5.3. Motorhome Madeira operates 7 Days per week, from 9:30 to 19:00h, all year.

5.4. Your total rental rate is calculated based on the information provided at the time of reservation, the customer can request for changes until the pick-up time.

5.5. Your quoted rental rate is based on the exact parameters (locations, dates and times, etc.) of your particular rental. Changing your confirmed reservation parameters could result in different rates.

6. Insurance Plans

6.1. The vehicle is insured against third party vehicles and property damage;

6.2. The customer will have to pay a liability in respect of any damage incurred while in possession of the vehicle. The liability may be reduced by hiring one Insurance plan.

6.3. If the BASIC Insurance is taken, the customer is responsible for a maximum liability of 1500€, to cover the costs of any possible damages. Motorhome Madeira has the right to block the full amount of this value on the credit card associated to the client.

6.4. If MEDIUM Insurance plan is hired, the customer is responsible for a maximum liability of 1000€, to cover the costs of any possible damages. This Insurance includes windscreen cover, for accidental damage. Motorhome Madeira has the right to block the full amount of this value on the credit card associated to the rental.

6.5. If PREMIUM Insurance is taken, the customer is responsible for a maximum liability of 500€. This Insurance includes unlimited tire and windscreen cover, for accidental damages. Motorhome Madeira has the right to block the full amount of this value on the credit card associated to the client.

6.6. If the customer breaches any of the conditions of the clauses in the rental agreement, the insurance coverage will be voided, and the customer will be responsible for the total cost of all damages.

7. Booking Confirmation

7.1. When booking and paying the initial deposit by PayPal, the customer automatically agrees with Motorhome Madeira Terms and Conditions.

8. Administration Fee For Fines and Fees

8.1. If the renter has a traffic/parking fine during the rental the renter will be charged an Administration Fee of 35.00 EUR together with the first settlement-proposition. The renter is liable for payment of all traffic/parking fines occurring during the rental.

9. Vehicle Cleaning

9.1. The vehicle must return in acceptable clean conditions. For vehicles that are not returned in acceptable clean conditions (i.e. extra cleaning time/means are needed to clean the car for next rental) 50.00 EUR will be charged. In case the car requires a special cleaning.

10. Vehicle Damage

According to our experience, our customers drive and use our equipments very carefully and we have recorded the occurrence of very few accidents. Vehicle damage cases are the exception and not the rule. However, it is important to clarify how we manage these damage situations in case they occur.

Motorhome Madeira has implemented this Damage Management Policy which clarifies how we proceed with a view to billing and charging our customers for damages that may occur in the vehicle during the period of your rental.


3. Privacy Policy

The company Motorhome Madeira entity responsible for www.motorhomemadeira.com values the privacy of its members and in this sense undertakes to respect it, ensuring the confidentiality and protection of the data registered by users.

This Privacy Statement is intended to provide users with the conditions of Security and Privacy, and only the data necessary for the provision of the service are requested and collected, according to the explicit indications on the website. You are free to access, correct, or delete your data.

We assume the following commitments with the users:

To process data in a lawful and fair manner, collecting only the information necessary and relevant to the purpose for which it is intended.

Allow the data subject to access and correct some information about him/her.

Keep the data accurate and, if necessary, current.

Guarantee free of charge the right to delete the data used when required by the holder.

Possess security mechanisms that prevent the consultation, modification, destruction or addition of the data by an unauthorized person to do so.

Do not perform interconnection of personal data, unless authorized by law.

1. IDENTIFICATION OF THE PERSON RESPONSIBLE FOR TREATMENT

Company: Motorhome Madeira

Email: data.protection@motorhomemadeira.com

2. INFORMATION AND CONSENT

The General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

In legal terms, “personal data” means any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, and protection does not cover the data of legal persons.

By accepting this Privacy Policy you give your informed, express, free and unambiguous consent for the personal data provided through the site www.motorhomemadeira.com to be included in a file under the responsibility of Motorhome Madeira, whose treatment under the GDRP shall comply with appropriate technical and organizational security measures.

Motorhome Madeira maintains a database with the Bookings request of its clients. The data present in this database are solely the data provided by the data at the time of its registration/booking, and are automatically collected and processed, according to the terms approved by the National Data Protection Commission, by Motorhome Madeira, the entity responsible for the corresponding file.

Information on philosophical or political beliefs, party or trade union membership, religious belief, private life and racial or ethnic origin, as well as data on health and sex life, including genetic data, shall not be solicited.

In no case shall we carry out any of the following activities with personal data provided to us through this site:

Grant to other persons or other entities, without the prior consent of the data subject;

3. PURPOSES OF THE PROCESSING OF PERSONAL DATA

The personal data that we treat through this page will only be used for the following purposes:

(i) Order processing;

(ii) Communication with clients and clarification of doubts;

(iii) Processing of information requests;

(iv) Processing of complaints;

(v) Statistical analysis activities;

(vi) verify, maintain and develop statistical systems and analyzes;

(vii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);

(viii)Preventing and combating fraud;

(ix)Requesting comments on products or services purchased (if you have consented to the processing of your personal data for this purpose);

(x)Conduct of satisfaction surveys (if you have consented to the processing of your personal data for this purpose).

Motorhome Madeira guarantee the confidentiality of all data provided by its customers. Although Motorhome Madeira collect and processes data in a secure manner and prevent its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.

The Motorhome Madeira website has a contact form in which users can ask questions and thus take better advantage of the entire Motorhome Madeira offer. If users provide personal data to Motorhome Madeira via contact form or booking form, they will not be used for any purpose other than what is requested by the user.

On the other hand, the user consents to the information about the service contracted with Motorhome Madeira in order to offer additional services to the contractor.

At the time of the collection of personal data, except in the fields where the contrary is indicated, the user may voluntarily make personal data available, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless indicated otherwise). However, failure to respond to data, which is considered mandatory, will mean that it is impossible to access the service for which the data were requested.

If you do not agree to the above conditions, Motorhome Madeira cannot contract with you through its website.

4. ASSIGNMENT OF PERSONAL DATA

In order to comply with the purpose of this website, Motorhome Madeira may transfer its personal data to other entities, which will treat them, for the following purposes:

Payment management and processing activities;

Processing and dispatching activities;

Provision of services contracted.

The entities to whom Motorhome Madeira will assign their personal data to treat them in the aforementioned terms will have the following nature:

Insurance companies;

Third parties related to the provision of services contracted;

Payment management and processing entities;

5. STORING YOUR PERSONAL DATA

Data collected by Motorhome Madeira may be transferred and stored at a destination outside the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storage or processing.

All information provided to Motorhome Madeira is stored securely on our servers and/or servers of our service providers, which may be located in countries outside the European Economic Area (EEA). We take all reasonable steps to ensure that your data is treated safely and in accordance with this privacy policy.

6. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which we treat personal data provided by users is to send electronic communications with information relating to COMMERCIAL and PROMOTIONAL communications.

Whenever we make a communication of this type, it will be directed exclusively to users who have previously authorized them expressly.

In accordance with the provisions of Decree-Law no. 7/2004 of January 7, in case you wish to stop receiving commercial or promotional communications from Motorhome Madeira, you can request opposition from the service by sending an e-mail to personal info@mototrhomemadeira.com

7. EXERCISE OF RIGHTS

In accordance with the General Data Protection Regulation (GDPR), you may exercise your rights of access, rectification, erasure, limitation, opposition, and portability at any time upon request by any of the following means:

E-mail: info@motorhomemadeira.com

Should you wish to cease to be part of the Motorhome Madeira database at any time, you may exercise this right through these contacts.


4. Cookies Policy

This Cookies Policy is an integral part of the Privacy Policy of motorhomemadeira.com (hereinafter referred to as “Motorhome Madeira”). Access and browsing the site, or the use of its services, implies acceptance of the terms and conditions contained in the Privacy Policy.

To facilitate and provide a better browsing experience through the site, motorhomemadeira.com, informs that it uses Cookies or other files with similar functionality (“Cookies”).

Due to how Internet communication standards work, access to websites may involve the use of cookies. In any case, we inform that Motorhome Madeira is responsible for the Cookies and for the treatment of the data obtained through our own cookies and of third parties, deciding on the purpose, content, and use of the treatment of the information collected.

What is a Cookie?

Cookies are files that contain small amounts of information that is downloaded to the user’s device when you visit a web page. The main objective is to recognize the user whenever he or she accesses the site, also allowing for better quality and better use of the site. Briefly: aim to simplify your navigation in motorhomemadeira.com

Cookies are essential for the functioning of the Internet; they do not damage the user’s device and, if enabled in the configuration of your browser, help identify and resolve possible errors in the operation of the site.

Use of Cookies by Motorhome Madeira

By accessing the site, you expressly consent to the use of this type of Cookies on your devices. If you disable Cookies, your site navigation may not be optimized, and some of the functionality available on the site may not work correctly.
Specifically, Motorhome Madeira use Cookies for the purposes set forth below. If in the future, Motorhome Madeira uses others for the purpose of granting more and better services, the user will be informed accordingly.

Cookies Used

Preferences Cookies

These cookies allow websites to memorize information that changes the behavior and appearance of the Website. These cookies can also help you change the text size, font, and other customizable parts of Web pages. Losing information stored in a cookie of preference may make the Website experience less functional, but should not impede its operation.

Security Cookies

Security cookies are used to authenticate users and prevent fraudulent use of login credentials and protect data from unauthorized persons. For example, you can block many types of attacks, such as attempts to steal content from forms that you fill in Web pages.

Process Cookies

Process cookies help the website to run and provide services that the website visitor expects, such as browsing web pages or accessing secure areas of the website. Without these cookies, the Website can not function properly.

Session State Cookies

Websites often collect information about how users interact with a particular web page. This can include the pages that users visit most frequently and whether users receive error messages from particular pages. So-called “session-state cookies” help improve business services to improve the browsing experience of our users. Blocking or deleting these cookies does not make the website unusable.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Advertising Cookies

These Cookies (for example, platforms such as Google or Facebook) help the website owner and/or applications to capture “Leads” to solicit new advisors/clients/users of the Website. The Collected data is anonymous and the user can not be identified. They are used to limit the number of times an ad is viewed and help measure the effectiveness of an advertising campaign.

Analysis Cookies

These cookies help website and app owners understand their visitors’ involvement with their web pages. They may use a set of cookies to collect information and report usage statistics for websites without personally identifying individual visitors.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies and social-plug-ins (social buttons)

These social cookies are intended to allow users to share pages and content through third-party social networks. They can also target the advertising offer on social networks.

Our site also uses plug-ins or social buttons.

Social plug-ins make it possible to share pages and content on motorhomemadeira.com on various social platforms. For example, they allow the user to like and share information from our site with their friends on social networks.

For this purpose, the plug-ins use cookies to track the navigation of users, whether users of these platforms or not, and to check whether or not they are connected to the social network while browsing. These cookies also allow you to target advertising offers on these platforms.

For more information about the use of personal data in relation to social networks, the privacy policies of third-party social networks may be consulted.

All cookies are only kept for the time that is strictly necessary for their use.

Comments, Articles

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

User setup to prevent cookies

In accordance with applicable law, we provide information that enables you to configure your browser to manage and maintain your privacy and security with respect to Cookies. Therefore, we provide information and links to the official websites of the main browsers so that the user can decide whether or not to accept the use of Cookies.

The cookie settings can be changed in the preferences of the browser, following the instructions in the links:
Chrome
Firefox
Internet Explorer
Safari

For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, you can access www.allaboutcookies.org. If you do not want your site visits to be detected by Google Analytics, you should http://tools.google.com/dlpage/gaoptout.

It is understood that the user accepts the use of cookies if he continues browsing this page without first proceeding to deactivate it.


5. Consumer Disputes

In case of consumption dispute, the consumer may resort to the European Platform for Dispute Settlement in line, available in http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes:

1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Web: www.consumidoronline.pt

3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Web: www.centrodearbitragemdecoimbra.com

4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Web: www.centroarbitragemlisboa.pt

5. Centro de Informação de Consumo e Arbitragem do Porto
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
Web: www.cicap.pt

6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Tel.: 253 422 410;
E-mail: triave@gmail.com;
Web: www.triave.pt

7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Web: www.ciab.pt

8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Morada: Rua Direita, 27 – 1o Andar, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt

For more information see the Consumer Portal http://www.consumidor.pt


Links to Other Web Sites

Our Service may contain links to third parties web sites or services that are not owned or controlled by Motorhome Madeira.

Motorhome Madeira has no control over, neither assumes any responsibility for, the content, privacy policies or practices of any third parties, sites or services. You acknowledge and agree on that Motorhome Madeira will not be liable, directly or indirectly, for any damage or loss caused, or allegedly caused, by or in connection with the use of or reliance on such content, products or services available on or through any sites or services.

We advise you to read the terms and conditions and privacy policies of any third party site or service that you visit.

Applicable Legislation

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to your conflict to the laws dispositions.

Our inability to enforce any right of these Terms shall not be deemed a waiver of such rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms shall remain in full force and effect. These Terms constitute the entire agreement between us regarding our service and cancel and supersede any prior agreements that may have between us regarding the service.

Changes

We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If the review becomes material we will try to provide at least 30 days notice before any new terms produce any effect. What constitutes a material change will be determined at our discretion.

By continuing to access or use our Service after such revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

Talk To Us

If you have questions about these Terms, please, contact us.